LIFETIME WARRANTY
WINDSHIELD REPAIR
The repair process involves the injection of special adhesives into the damaged part of the glass. The degree of success of each repair is a function of several variables. The best results are obtained when the damage is recent, the point of impact is small, the cracks around the damaged area are small, and there is no moisture or other foreign matter in the damaged area. In some cases, the attempt to repair a windshield can result in the chip or crack becoming larger, and we are not responsible for such damage. If you are dissatisfied with the repair, we will credit the cost of the repair toward replacement. If your insurance company paid for the repair, the insurance company will receive the credit. We guarantee that the repaired portion of the windshield will not crack further and that the repair will pass any state vehicle inspection, or we will credit the cost of the repair toward replacement. This warranty applies as long as you own or lease the vehicle on which the repair was made and is not transferable.
WINDSHIELD REPAIR OFFER
Upon valid purchase of a windshield replacement, we will provide three (3) free windshield repairs of the new windshield for qualifying windshield damage. It is up to the sole discretion of Chip’s Auto Glass to determine if the windshield damage qualifies under this offer. This offer is limited to the vehicle on which the original replacement was made and excludes our fleet, commercial, and rental customers. Taxes and fees are also not included. If during the repair process, additional services are required, customer shall be responsible for those additional service fees. This offer shall be subject to the terms and exclusions of this warranty.
ADHESIVE DRIVE TIME CAUTION
Out of concern for our valued customers, we recommend that you avoid driving your vehicle until the adhesive used to install your windshield achieves sufficient strength to meet the federal motor vehicle safety standards for windshield retention. The adhesive used to install your windshield was designed to meet those standards in the event of a collision or rollover. Until the adhesive develops sufficient strength, the windshield may not remain in position during a collision or rollover, placing passengers in the vehicle in greater danger of severe or fatal injury. Please drive with care and ALWAYS wear your seatbelt. The “minimum drive away time” for this vehicle is determined by the adhesive manufacturer. It is based on a number of factors, which may include: The presence of a passenger side airbag, the adhesive used, the temperature and humidity at the time of installation. For your vehicle’s specific minimum drive away time, please see the bottom of your work order.
LIFETIME WARRANTY:
Automobile glass is warranted against defects in material or workmanship for as long as you own the vehicle in which the glass is installed so long as such defects are brought to the attention of Chip’s Auto Glass within 30 days of discovery of a defect.
EXCLUSIONS
This warranty does not cover leaks or related damage in connection with installations to vehicles having damage or rust on the pinchweld. Chip’s Auto Glass will use commercially reasonable efforts to advise you of the existence of such damage or rust prior to removal of existing glass; however, it is often not possible to do this. In these cases, Chip’s Auto Glass is not responsible for any associated damage. In addition, damage not involving defective workmanship or materials expressly excluded from coverage under this warrant. IN NO EVENT SHALL THE MANUFACTURER OR TIRE DISCOUNTERS BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
GENERAL
If you have a problem that is covered by this warranty, you may contact any of our stores or phone 1-844-844-5277 and we will replace or repair the warranted product or correct the defective workmanship without charge at a mutually agreed upon time. If we are unable to do so, we will refund the original purchase price of your warranted product. In order to exercise your rights under this warranty, we will require evidence of installation by Chip’s Auto Glass such as a copy of the invoice.
